Professional Services Packages

The professional services team delivers a number of post installation services on a time and materials basis, but some common services are offered at a fixed cost. The services below are available to customers with active FileCare subscriptions. As part of your FileCare subscription we will help you choose the package which is best for your situation at no extra charge.

Customers that would like to upgrade their FileHold version at the same time they are migrating their server can do so at no extra cost as upgrades are included in your FileCare subscription.

Server migration (one step, customer infrastructure)

There are many situations where you need to move your application server to a new environment. Perhaps you are changing data centers, changing to virtualization of your system or you want your application running on a current version of Microsoft Windows. If you are not upgrading at the same time or if you are upgrading from a recent major version of FileHold, this package is likely for you and includes a number of necessary elements of your move.

  • Migration planning,
  • Assistance with questions related to new server preparation,
  • Installation and test of the FileHold application on your new server,
  • Direction and assistance with copying repository and full text index files where needed,
  • Configuration changes associated with pointing to existing databases or logical drives as needed and
  • The final test with all components migrated.

Package price: $300 USD

See the SQL server migration package if you will also be migrating to a new database server.

Server migration (FileHold Cloud)

Many customers would like to eliminate the cost and headache of maintaining their own server. A server in the FileHold Cloud is maintenance free for our customers. We make sure you are on current Microsoft versions, you have enough disk space, required patches are applied, etc.

  • Migration planning,
  • Cloud server preparation,
  • Direction and assistance with copying repository, full text index files and database files to the cloud and
  • The final test with all components migrated.

Package price: $800 USD

Contact your account manager at [email protected] for a quote on Azure hosting in the FileHold Cloud.

SQL server database migration

There is no need to migrate the application server and database server at the same time depending on Microsoft's product release schedule, but when it is time you need this package. Often customers elect to upgrade their application server at the same time as their database server. This is especially true if the database server and application server run on the same Windows server. This package can be added on to the other customer infrastructure packages and includes the following elements.

  • Migration planning,
  • Assistance with questions related to new server preparation,
  • Dismount the FileHold databases from the old database server,
  • Direction and assistance with copying the database files to the new server,
  • Mount the FileHold databases on the new server,
  • Configuration changes associated with pointing to the new databases and
  • The final test with all components migrated.

Package price: $200 USD

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