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FileHold Viewers

The FileHold viewers allow users to view files in both the Web Client and FileHold Desktop Application (FDA). Each time a new full or limited registered user account is added, a FileHold level 1 viewer is included by default if a license is available. A system administrator can change this to a level 2 or 3 viewer in the user account settings if these higher level viewers were purchased with the license.

The FileHold viewers are primarily used with a mouse but supported browser keystrokes can be used such as arrows, home, end, page up, and page down buttons for scrolling page in the viewer panel. “Copy” (Ctrl+C) can be used when text is selected in a document and “Enter” when the focus is either in the text search or the page navigation text input.

Prior to the introduction of the FileHold level 1 viewer, viewer licenses were an optional purchase for each registered viewer. Most systems included at least two PDF/Image viewers and these are automatically available as FileHold level 1 viewers. Users assigned Brava viewer licenses automatically have access to the FileHold level 2 viewer. Since the introduction of the FileHold level 1 viewer, most registered user licenses include a FileHold level 1 viewer license. A system administrator can check the license utilization page to see how many and what type of viewer licenses are available. Additional viewer licenses can be added at any time.

The table below shows the features supported by the viewers (provided that they have been enabled by a system administrator).

Feature

Level 1

Level 2

Level 3

Open documents

X

X

X

Publish document to local computer

X

X

X

Publish document to FileHold

X

X

X

Print document

X

X

X

Automatically open documents in folders and search results

X

X

X

Annotations and markup

 

X

X
Annotations – multi-user tracked markup   X X
Annotations – view only (annotations cannot be viewed in Microsoft Word (.docx) files) X    
Search and highlight search results X X X
High fidelity rendering for DOCX and similar files   X X
Manipulate pages X (limited to PDF and image files) X (all supported file types) X
Redaction – add or edit     X
Redaction – view only

X

(Cannot view in .docx files)

X  
Comments   X X
Bookmarks pane - view X X X
Document assembly   X X

High fidelity rendering is performed by first converting the document to an intermediate format. The intermediate format is cached to save time and CPU resources for future viewing of the document. The cache lifetime can be configured by setting the "ViewerCacheLife" (or Viewer.CacheLife) key in C:\Program Files\FileHold Systems\Application Server\LibraryManager\web.config. The default number of days to store the cached files is 1095 days. The cache is cleaned nightly by the “FH clean web viewer cache” scheduled task.

To enable external links in the documents viewed in the FileHold viewer level 1 and 2, set the "EnableExternalLinksForHtmlViewing" (or Viewer.EnableExternalLinksInHtml) key to “true” in the C:\Program Files\FileHold Systems\Application Server\DocumentRepository web config file.

The side panel is always opened when a document is opened for viewing. There are a number of use cases where this is not needed. To disable the side panel, add the key “Viewer.ShowThumbnails” and set it to "false" in the web.config file in C:\Program Files\FileHold Systems\Application Server\WC2. By default, the value is true. If the value is set to false, a user can still open the side panel by clicking any of the panel icons.

It is recommended that you test your documents in the viewer in order to determine how your documents are rendered. The FileHold viewer is not guaranteed to correctly render every feature of every file format. If you are having trouble viewing a DOCX or similar file with the level 1 viewer you may wish to upgrade to the level 2 viewer. For example, the level 1 viewer may not correctly render a Word equation, but the level 2 viewer will.

If you are using the FileHold viewer inside the FDA running on the Windows Server 2012R2 or 2016 console you will not be able to use the help link.

 

Supported file types

The following file formats are supported by the level 1, 2, and 3 viewers:

File format

Level 1

Level 2 and 3

3fr

 

X

ai

 

X

arw

 

X

bay

 

X

bmp

X

X

bmq

 

X

cap

 

X

cine

 

X

cr2

 

X

crw

 

X

cs1

 

X

cur

 

X

cut

 

X

dc2

 

X

dcm

 

X

dcr

 

X

dds

 

X

dib

 

X

dng

 

X

doc

 

X

docm

 

X

docx

X

X

dot

 

X

dotm

 

X

dotx

 

X

drf

 

X

dsc

 

X

dxf

 

X

emf

 

X

eml

 

X

erf

 

X

exr

 

X

fax

 

X

fff

 

X

fopc

 

X

g3

 

X

gif

X

X

hdr

 

X

heic

 

X

heif

 

X

htm

 

X

html

 

X

ia

 

X

ico

 

X

iff

 

X

iiq

 

X

j2c

 

X

j2k

 

X

jb2

 

X

jbg

 

X

jbig

 

X

jbig2

 

X

jfi

 

X

jfif

 

X

jif

 

X

jng

 

X

jp2

 

X

jpc

 

X

jpe

 

X

jpf

 

X

jpg/jpeg

X

X

jpg2

 

X

jpm

 

X

jpx

 

X

k25

 

X

kc2

 

X

kdc

 

X

koa

 

X

lbm

 

X

mdc

 

X

mef

 

X

mht

 

X

mhtml

 

X

mng

 

X

mobi

 

X

mos

 

X

mrw

 

X

msg

 

X

nef

 

X

nrw

 

X

odt

 

X

orf

 

X

ott

 

X

pbm

 

X

pcd

 

X

pct

 

X

pcx

 

X

pdf

X

X

pef

 

X

pfm

 

X

pgm

 

X

pic

 

X

pict

 

X

png

X

X

pnm

 

X

ppm

 

X

ppt

 

X

pptx

 

X

psd

 

X

ptx

 

X

pxn

 

X

qtk

 

X

raf

 

X

raw

 

X

rdc

 

X

rle

 

X

rtf

 

X

rw1/rw2

 

X

rwz

 

X

sgi

 

X

sr2

 

X

srf

 

X

srw

 

X

sti

 

X

sun

 

X

svg

 

X

targa

 

X

tga

 

X

tiff/tif

X

X

txt

 

X

wap

 

X

wbm

 

X

wbmp

 

X

webp

 

X

wmf

 

X

wsq

 

X

xbm

 

X

xht

 

X

xhtml

 

X

xls

 

X

xlsx

 

X

xml

 

X

xpm

 

X

 

Bookmarks pane

Bookmarks can be viewed in the Bookmarks pane  Bookmarks pane icon. All viewer levels can view bookmarks.

If using document assembly, bookmarks are added to the PDF for each file when merging files. The bookmark name is the document name.