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Uninstall and Removal of the FileHold Server Software

WARNING: This procedure completely removes all data, databases, the document management server and associated server-based components. Only perform this procedure if you wish to completely clean out a FileHold server installation!

This procedure can be useful for these scenarios:

  1. Failed installation attempt after not properly preparing the FileHold server and you wish to reinstall.
  2. Migrating / moving FileHold to a new server or virtual machine is now complete and you wish to remove FileHold from the original server/ virtual machine that is no longer in use.

Before proceeding:

  • You should be logged in as a domain administrator or server administrator
  • Disable Antivirus

1. Uninstall FileHold Application Server

Uninstall the server application by going to the Control Panel > Uninstall a program (or equivalent) and uninstall the FileHold server application.

2. Uninstall MS ADAM

TIP: Only needed if running FileHold 14.2 or lower version.

  1. Open up a command prompt (as an administrator) and navigate to C:\Windows\ADAM.
  2. Type: ADAMUNINSTALL /I:FHURM
  3. Click ENTER. Click Yes and follow the prompts to allow the removal of the FHURM instance to complete.

UninstallADAM.PNG

3. Remove the web application folder / web site

Windows Server 2003: Go to inetpub\wwwroot and remove the FH directory

Windows Server 2008/2012: Go to C:\Program Files and remove the FileHold Systems folder and sub folders

4. Detach and remove the FileHold Databases

  1. Go to SQL Management Studio, and locate the 4 (FileHold 14 or higher version) or 5 (FileHold 12 or lower) databases beginning with ch_ (or whatever prefix you gave the databases).
  2. Right-click on the database name and select Tasks > Detach and follow through with each activity.
  3. Repeat this for all ch_ databases (or whatever prefix you gave the databases).
  4. Go to the SQL Server data directory where these 5 database and log files are located, and remove all 5 databases and associated log files.

DetachDB.PNG

5. Edit SQL table for Installshield value

This step allows you to reinstall FileHold on the same server if needed.

TIP: This step is not required for Microsoft SQL Server 2014 and 2016.

  1. In SQL Management Studio, open up System Databases > Master > Tables > dbo.InstallShield.
  2. Adjust ISSchema table from 9.00.0001 to 8.00.0001 (just change the 9 to 8).
  3. Close the table.

Installshield-SQL.PNG

and

Installshield2.PNG

6. FileHold Data Folders

FileHoldData contains these folders typically or these folders may be located in individual locations. Delete the following folders:

  • DocumentRepository
  • FullTextSearch
  • FHURMBackups

7. Reboot server and verify all steps