Setting the base URL for generating links to FileHold

FileHold provides the option to create a link to a document in an email or other area external to FileHold, send workflow, Courier, external signatures, and other notifications with links to the FileHold server. These links use the server name that was configured when the system was installed. It may be desirable to change this name after FileHold has been installed. This typically happens if the name is an internal server name and not resolvable with an external domain name server (DNS) or when a web client only server has been installed. You should choose a value that will be accessible to users that will receive the link. For example, an internal server name would not be useful to an external person that received an email with the internal link.

This does not affect the URLs in the metadata panel on the web client. These always take the value from the server where the client is currently connected.

There is a parameter in managed options that can be used to set this address to an externally resolvable value. Set the key BaseUrl.Download to match the server name you want to include in your links. A similar value is available for the links generated for Courier emails with the key BaseUrl.Courier. The callback URL for external signature providers is in BaseUrl.ExternalSignature.

The settings for Courier and external signature providers can be left blank and they will get automatically set according to the value in BaseUrl.Download.

Changing these values does not make your FileHold server accessible on the internet.