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Internet Explorer - Troubleshooting the Web Client

If you having issues accessing the document management software via Internet Explorer (IE) web browser, read this troubleshooting article to help solve the problem.

WARNING:  IE Browser may be locked down to prevent configuration changes. Please work with your IT help desk to resolve any issues with performing any of these tasks. This page provides information and suggestions as a courtesy, and FileHold support will not make these changes for you. All of these changes can be made in just a few minutes.

Issue: Downloading a File is Blocked by IE when using the Web Client

Internet Explorer by default does not allow files to be downloaded from web sites or applications. There is a simple change you can make to the IE browser to allow the document management application to download files. Add the FileHold server name to Local Intranet security settings and ensure that  downloads are permitted in advanced security in IE Control Panel > Internet Options.

To unblock files

  1. In IE, go to Tools > Internet Options.
  2. Select Local intranet zone.
  3. Click Sites.
  4. Click Advanced.
  5. Add the following to the zone and click Add. You can find out your specific FileHold server name by referencing the login page of the WebClient.

http://filehold

  1. Click Close.
  2. Click OK and OK to close Tools > Internet Options.

  1. Click the Security tab in the Internet Options Window.
  2. Select Local Intranet.
  3. Click Custom Level.
  4. Scroll down to Downloads and ensure that Enable is selected for both Automatic prompting and File download.

  1. Click OK to close the Security Settings - Local Intranet Zone window.
  2. Click Apply and OK to close the Internet Options for the IE browser.

By default, Internet Explorer displays pop-ups that appear as a result of you clicking a link or button. Pop-up Blocker blocks pop-ups that are displayed automatically (without you clicking a link or button). If you want to allow a specific website to display automatic pop-ups, follow these steps:

  1. Open Internet Explorer (IE).
  2. Click the Tools button, click Pop-up Blocker, and then click Pop-up Blocker Settings.
  3. In the Address of website to allow box, type the address (or URL) of the Filehold web site that you want to see pop-ups from, and then click Add. For example:

http://FILEHOLD

Issue: Disabling Automatic Cache in IE

To avoid weird situations where you make a change but the change does not stay when you verify your change. For example, you change a Cabinet membership property using the Web Client. Later, you look at the cabinet property and are amazed when you see the change you made, has actually not been made. This is from the browser cache interfering with your work.

To set Internet Explorer to not cache webpages

  1. In IE, go to Tools > Internet Options.
  2. Select the General tab.
  3. In the section Temporary Internet Files, click Settings.
  4. In the Check for newer versions of stored pages area, select the option labeled  Every visit to the page.
  5. Click Save.

Issue:  Web Client Contextual Menus and Links to System Admin and Library Admin do not Function

This issue is generally caused due to Javascript is often disabled by default with Internet Explorer.  Add the FileHold server name to Local Intranet security settings and ensure that  downloads are permitted in advanced security in IE Control Panel > Internet Options.

To make the menus and links work in the Web Client

  1. In IE, go to Tools > Internet Options.
  2. Select Local intranet zone.
  3. Click Sites.
  4. Click Advanced.
  5. Add the following to the zone and click Add. You can find out your specific FileHold server name by referencing the login page of the WebClient.

http://filehold

  1. Click Close.
  2. Click OK and OK to close Tools > Internet Options.