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Guaranteed User Access

A full registered user with guaranteed access to FileHold can log in regardless of how many other users are logged onto the system. A user can only connect when a concurrent user license is available. Guaranteeing access for a full registered user gives them their own private full concurrent session that can never be used by any other user. This setting is usually reserved for users like library administrators that frequently access the server.

Guaranteeing access for a user will reduce the number of concurrent sessions available for other users regardless of whether or not the user will guaranteed access is logged into the system. For example, a company with 40 total (named) users and 20 concurrent licenses means that all 40 people share the same pool of 20 concurrent connections. If two of the named users are given guaranteed access then they will each have a dedicated concurrent license ensuring they always be able to get into the document management system. This means that the other 38 named users will now draw from a pool of 18 concurrent session licenses.

You can set guaranteed user access from both the Web Client and FDA. You cannot set guaranteed access for limited registered or portal alias users.

Every system requires at least one user with a system administration role to have guaranteed access.

FileHold 16.0 and higher versions

To add or remove guaranteed access for a user account

  1. In the Web Client, go to Administration > System Management > User Management > Users.
  • In FDA, go to Administration > User and Group Management > Users.
  1. Do one of the following:
  • Select or clear the check box in the Guaranteed Access column.
  • Right-click on a user name and select Properties. In the Account Settings page, select or clear the User has guaranteed system access check box.

FileHold 15.2.1 and lower versions

To guarantee a user account

  1. In the Web Client, go to Administration Panel > System Management > User Management > Users and click the arrow next to the user name.

  • In FDA, go to Administration > User Management > Users.

  1. Select Guarantee User Access. The Guaranteed Access status is now set to Yes.

  • In FDA, right-click on a user name and select Guarantee User Access.

Guaranteed User Access

To remove guaranteed user account access

  1. In the Web Client, go to Administration Panel > System Management > User Management > Users and click the arrow next to the user name.

  • In FDA, go to Administration > User and Group Management > Users.

  1. Select Set Access to Not Guaranteed. The Guaranteed Access status is now set to No.

  • In FDA, right-click on a user name and select Set Access to Not Guaranteed.

Guaranteed Access disabled