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Permanently Deleting Documents

The FileHold server deletes documents in two stages:

  • Soft delete — The first stage is when a user deletes a document directly from the library or is deleted through a deletion scheduled event. Files that have been soft deleted are no longer accessible from the library but still can be recovered by Library Administrators using the Recover Documents utility. This is considered to be a “soft deletion”.

  • Hard delete — In the second stage, documents in the soft deletion state are permanently deleted after a set period of time. Documents that have been permanently deleted cannot be recovered. This is considered to be a “hard deletion”.

You can set the period of time after which documents should be permanently deleted after they surpass the “soft deletion” stage. Enter a value between 1 and 1000 days with the default of 30 days. It is recommended that you increase this number during your setup and testing period.

NOTE: You can schedule documents to be automatically deleted by scheduling an event and then adding it to a schema. For more information about deleting documents and scheduling events, see Event Schedules.

To set when documents are hard (permanently) deleted

  1. In Web Client, go to Administration Panel > Library Configuration > Settings > General.

  2. Under the Permanent Document Deletion Scheduling area, enter the number of days that a document can be permanently deleted after it has been soft deleted. Enter a value between 1 and 1000 days with the default of 7 days.

  3. Click Update.