The Knowledge Base is kept up to date and contains information about the latest version of FileHold unless otherwise specified. If you are using an older version of FileHold, please refer to the user guides below for descriptions and step by step instructions.
Can't find what you're looking for? The support team is here to help. Email us at support@filehold.com. You can also check out our Solutions to Top Support Requests.
This Knowledge Base Provides:
- General user information for Web Client, Desktop Client, Searching, Microsoft Office integration and more
- Library Administration and System Administration topics
- Developer and API Information
- Technical troubleshooting and installation information
- Troubleshooting FileHold - Solutions to Top Support Requests
FileHold Product Guides in PDF Format
- User Guide
- Library Administration Guide
- System Administration Guide
- Library Administration Download Package - contains sample planning guide, best practices presentation, and library administration guide.
Online Help
In both FDA and the Web Client, click the ? (question mark) found throughout the product to access the context sensitive help in our Knowledge Base.
In FDA, press F1 to access the online help section of the FileHold website. If the window has context sensitive help, that page will open in a web browser. If there is no context-sensitive help for that window, then the FileHold help home page will open www.filehold.com/help/home.
Other Software Training and Support Resources
- Online Videos are provided at our instructional training / tour site. These are freely available to all prospective and current document management software customers.
- Web Conference - We provide training to administrators using web conferencing software and the telephone with each sale of the document management software. Please click the following link to contact support@filehold.com to set up a meeting.
- In house trials - Learn about how you can try FileHold document management software free before you buy.
How to get Support
- Register a support request / ticket. Don't have a user name and password for the document management software support and customer service portal? Contact support@filehold.com for an account.
- Please provide your name, company and full contact details in this request. Valid resellers and customers will be given access to the support portal.
- Visit our support center.
- Learn more about our FileCare Support program.
EMC Captiva QuickScanPro
IMPORTANT: As of January 2017, QuickScan Pro is no longer supported by EMC. See its replacement, Capture, for scanning documents into FileHold