How is data belonging to one customer segregated from data belonging to another customer?

Q: How is data belonging to one customer segregated from data belonging to another customer?

Every FileHold Cloud system consists of a dedicated Application Server VM and a shared SQL server within that region’s data center.

Application Server contains:
Your entire document repository and full text search indexes

Database Server contains:
Your users, metadata and library structure contained in 4 separate and dedicated databases that only your dedicated Service Account has access to.  Your Service Account cannot access anyone else’s databases on that shared SQL server.

Please note that none of our customers have administrative access to the virtual network where FileHold Cloud runs.  None of our customers have administrative access to their own dedicated Application Server.  This access is reserved only to the FileHold Support team under NDA.

** FileHold Cloud network architecture topology diagram available upon request.

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