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There could be several reasons why a document cannot be found:

  1. The document does not exist in the library.
  2. You do not have access to the document.
  3. The search term does not produce any results. Try using an advanced search or a wildcard search.
  4. The document has not been indexed yet. If a high volume or large file size documents are being added to the repository, it will take a few minutes in order for the full text search engine to index the file. Try the search again in a couple of minutes. A library administrator can also check the status of the search engine to see if documents are waiting in the queue.
  5. There may be an issue with the full text search engine. Have your system administrator run the Health Checker report and send to [email protected].


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