Exporting Trace and Error Logs in FDA

If a user is experiencing problems with the FileHold Desktop Application, they can export the Error, Trace, and Manage Imports logs. These logs can be used to when entering a support case in the Support Portal or emailing the FileHold support team. The logs that can be exported are:

  • Document Trace — list of any .NET framework errors.
  • General Errors — list of FDA errors.
  • Manage Imports — list of documents that were not imported using the Manage Import tool
  • Office client errors — FileHold Office Client (FOC) used for Microsoft Office integration

To export the Trace and Error log

  1. In FDA go to Tools > Export Logs.
  2. Select one or more log files: General Errors, Document Trace, Manage Imports or Office client errors.
  3. Select one of the following options
  • Attach to Outlook email — attaches all the logs files to an email using your default email client.
  • Save to Disk — saves the file to your local computer. Click Browse to select an export location.
  1. Click Export. The logs are generated and saved or attached to an email using the default mail application. If one of the selected logs is empty, a message is displayed.
  2. Send the logs to [email protected].