Troubleshooting WebCap

If you are experiencing issues with WebCap, review the points below to help solve your problem:

  • WebCap works with scanners that correctly support the TWAIN driver interface. If you are unable to scan with WebCap, verify that you have a TWAIN driver installed for your scanner. If you are not sure, check with the manufacturer of the scanner.
  • Ensure you have the TWAIN Web Connector installed for your browser type that you are using with the Web Client.
  • If you are experiencing problems with your browser, close the browser window completely and log back into FileHold. If you are still experiencing issues, try an alternate browser. Check the FileHold system requirements page to see which browsers are compatible with WebCap.