FileHold Cloud

This section has common questions and answers about FileHold Cloud.

Q: FileHold Cloud Backup

FileHold offers comprehensive daily backups through Azure Backup. All databases, documents, repository and full text indexes are fully protected from accident or disaster. Full backups are done daily with snapshots of the last two days for quick recovery. Incremental backups extend this protection

Q: RTPO (RPO and RTO), Backup Retention, Uptime SLA

We pass through Microsoft Azure’s uptime guarantees from the IaaS perspective. As for restoring from backup, our standard backup retention: Snapshot retention last 2 days. The default incremental backup program retention is: Daily for 14 days, weekly for 12 weeks, monthly for 60 months, and yearly

Q: How many restore points are available in your standard backup retention or for immutable backups?

Here are the number of restore points based on the default (non-immutable) retention policy versus a yearly immutable retention for a typical 1 year contract. Immutable backups are write-once read many (WORM) backups that cannot be deleted before retention expiry, not even by FileHold. FileHold

Q: How is data belonging to one customer segregated from data belonging to another customer?

Every FileHold Cloud system consists of a dedicated Application Server VM and a shared SQL server within that region’s data center. Application Server contains: Your entire document repository and full text search indexes Database Server contains: Your users, metadata and library structure contained