Document management software is only as good as the support team that stands ready to help when needed.  This support registration form is the fastest, most consistent way to contact the document management support organization at FileHold. 

This support center is available to customers that are on the FileCare support and software upgrade program.

NOTE: Prior to logging a support case, please check the Knowledge Base of our website or use the Search function to find relevant topics. All product information can be found in our Knowledge Base and can usually answer most questions.

Support cases are for two specific occasions:

1)  Requesting technical support for technical issues - For example, your system is not running, or the Desktop Client on a user's PC is encountering problems, or you see event viewer errors in the Server.

2) Product questions - Most product questions are training related and the answers can be found in our Knowledge Base. If you require additional training, additional training hours can be purchased from sales@filehold.com in blocks of 5 hours.

You may find this troubleshooting and technical article page helpful.

If you are an IT administrator - please run the Health Checker and attach the Report html file to the support case.

The following is available in the customer support center:

•  The form for submitting a trouble ticket to the FileCare support team.

• The ability to see previous cases that other designated technical contacts in your organization may have registered.

When submitting a technical support question please include the following:

• A detailed step by step description of problem and how to reproduce it
• A FileHold Server health checker report if the system is not functioning correctly
• Any onscreen error or warning messages that may be appearing
• Please zip and attach relevant errors in FileHold and Windows Server Event Logs (if you have access to this) or Screenshots of any errors that appear
• Full contact information for IT personnel

Login to the Support Center to Create a Support Request Case

Your username is = your email address. If you don't have a password or have forgotten your password send an email to sales@filehold.com they will send out a new password via email. FileHold does not have access to your passwords or access to your new passwords sent via email. This is all automated, for your privacy, from our support system.

Normal office hours are: 9:00 AM to 5:00 PM PST, Monday to Friday but technicians monitor these requests around the clock.  Your Ticket will get attention. You will receive an automated e-mail response that ensures your Ticket has been recorded and you will get a technical response within the next working day.

You must submit a Health Checker report if you are reporting any serious issues with the Server.

Learn more about the FileCare service level agreement.