Document Management Software Disaster Recovery

In the event of catastrophic hardware failure which results in loss of the document management software server customers who are on the FileCare program can get help. 

There may be professional services fees for this assistance which will be quoted at the time and based on a preferential customer billing rate. The disaster recovery steps are as follows:

1. Customer registers and creates a support case detailing the extent of the disaster.

2. Customer will need to verify that their systems are compatible with the document management system requirements.

3. Remote Access to the customer systems via remote collaboration software must be available for the support team to access the system. 

4. Customer will supply the 2 most recent backups of their data.

5. FileHold Systems will schedule a time to restore the live server using remote diagnostic tools.

6. A staging or testing server may be set up to properly recover the system without changing the primary server that is having issues (hardware or otherwise).

7. FileHold will test the server and confirm it is fully operational.

8. FileHold will help the customer test that all systems are operating as specified.

For more information, read our white paper on document management software disaster recovery. Fill out our general information request form or email sales@filehold.com if you have further questions.