How Do I Reset the System Administrator Account?

It is a very rare situation where you would have to reset the system administrator account. This would most likely occur under the following situation;

You are using a demo system and only have 1 user license configured and this system administrator user is locked out
You only have 1 system administrator account for the entire system of users and this account is locked out due to trying passwords unsuccessfully 5 times (configurable) which causes the account to be locked out

It is important to always have one backup administrator account with a backup administrator who is safeguarding that account. If you have more than one system administrator account / user you can simply logon to System Administration within FileHold and reset the locked out FileHold Managed User users password OR force the account password setup within your network’s Microsoft Active Directory administration system on the Active Directory Server.

For detailed step-by-step information on how to reset the System Administrator account contact support@filehold.com