Insufficient Concurrent Access Licenses (CALs)

Concurrent access licenses (CALs) determine how many users can log into the document management system at the same time. This number varies depending upon how many concurrent user licenses your organization has purchased. To see how many CALs you have, you can look at the User page or the License Information page. The User page also displays the number of insufficient CAL events for the last 24 hours in the License Information Area.

To determine if there are enough concurrent user licenses for FileHold, you can run the Insufficient CAL Log to view which users were not able to log into the system due to there not being enough concurrent licenses.

To run the Insufficient CAL log

1. Go to System Administrator > Logs and Reports > Insufficient CAL.

2. Enter a username and a date range, if applicable, and click Apply Filter. The results of the report are shown below.

An email notification can be sent to System Administrators and/or Library Administrators when there are insufficient concurrent access licenses. The frequency of the emails can be sent daily or weekly.

To set the email notification of insufficient CALs

1. Go to System Administration > Global Settings > General > Insufficient CAL Notification Settings.

2. In the Notification Interval field, select Daily or Weekly.

3. In the Recipients field, select None, System Administrators Only, or Library and System Administrators.

See Also:

Activity Report

System Audit Log

Users